Refund Policy03.01.2023
TutorOnline LP, Company Number: SL29442272, Address: Bath Street, Glasgow G2 4JR, Scotland, United Kingdom (“Company” or “Site Administrator”), and its affiliates (collectively, "Company"), provides this Website (www.tutoronline.net), including all services offered hereon, (the website and the services are collectively referred to as the "Site") and these Refund Policy govern your use of this Site.
Before using this resource, please read carefully the main provisions of the Terms of Use, Privacy Policy and Refund Policy. Each user of TutorOnline is presumed to have read and agreed to its rules, policies and guidelines.
- Our Refund’s Principle
The basic principle of TutorOnline’s Refund Policy is that all refunds are at TutorOnline's sole discretion with tailored to yours specific request.
Other principles of TutorOnline's refund policy include:
- The right to a refund of funds paid for tutoring services rendered, if such a claim is made within the timeframe set forth in this policy;
- Cancellation Policy, regarding cancellation of your personal account with further termination of subscription to TutorOnline tariffs;
- Guarantee of the quality of services rendered, which meets all established requirements and educational standards, in order to prevent refunds on the basis of poorly rendered services. In case the fact of poor quality of services is established, you will have an unconditional right to a refund.
- Refund Proceeding
You may request a refund for unused funds at your account (excluding any additional funds as defined which shall have no cash equivalent and shall not be refundable or capable of being withdrawn other than by means of a redemption in respect of tutoring services at TutorOnline) at any time.
You must provide your request by skype to tutoronline.net or by email to [email protected] and include all your bank details i.e. your full name, sort code and account number (‘Refund Request Notification’).
Your refund shall be made within thirty (30) days of TutorOnline LP’s receipt of your Refund Request Notification which will then be subject to the timescales imposed by your banking clearing systems.
Refunds shall only be provided in respect of funds purchased less than twelve (12) months prior to the Refund Request Notification. For the avoidance of doubt, no refunds shall be permitted in respect of funds purchased more than twelve (12) months prior to the Refund Request Notification.
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Refunds are returned to "THAT" source from which they were received. Sending a refund to any "OTHER" account is subject to tax and legal difficulties. Therefore, if for some reason you are unable to receive a refund to the same account, we can provide you with a "Credit" that you can use to pay for future services. You can also share this credit with your friends and family and they can use these credits to pay for our services.
By agreement with TutorOnline, a refund may be raised to another account specified by you, however, TutorOnline makes no guarantee that this option will be unconditionally available to you.
If you have done all of this and you still have not received your refund yet, please contact us at (1 917 512 09 69, Skype: tutoronline.net or you may sign in to your account and use our automated system).
- Force Majeure Circumstances
Refunds may be considered on a case-by-case basis for extenuating circumstances, such as force majeure, i.e. extraordinary and unavoidable circumstances or medical emergencies.
In particular, such circumstances include: natural disasters (earthquake, flood, hurricane), fire, mass diseases (epidemics), strikes, military actions, terrorist acts, sabotage, transport restrictions, prohibitive measures of states, prohibition of trade operations, including with certain countries, due to international sanctions and other circumstances beyond the control of the parties to the agreement (contract).
The circumstances of insuperable force (force majeure) may not include financial and economic crisis, changes in the exchange rate, devaluation of the national currency, criminal actions of unidentified persons, other circumstances that cannot be recognised as valid from the point of view of the business risk of TutorOnline School.
- Chargebacks
In the event of chargebacks by banks or third party payment processors in connection with your purchase of any lesson/group session, you agree that we may suspend access to all accounts held by you.
Fees and costs incurred as a result of chargebacks or other payment disputes brought by you, your bank or third party payment processor are borne by you.
- Final Provisions
If you are dissatisfied with the quality of our services, do not hesitate to contact us on the student hotline and tell us about your concerns. We will discuss the problem with our teachers and management and get back to you within a few days. We usually resolve all the disputed issues within 2-3 days and sometimes within minutes.